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5 ways to reduce your ‘Did Not Attend’ (DNA) rates
Almost 1 in 10 hospital outpatient appointments are missed each year costing the NHS millions of pounds - and that’s just the tip of the iceberg.
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Case Studies
Royal Free London NHS Foundation Trust
The Royal Free London NHS Foundation Trust is experiencing outstanding response rates of around 45% by using Chronos to carry out the NHS Friends and Family Test. Using Chronos agent calls to gather responses has led to the Trust achieving one of the highest A&E response rates in the first and second official publications of results, more than double the rate of most other Trusts...
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